Legal
Terms and Conditions
The terms that apply when you use our website and work with White Onyx Talent Solutions.
Last updated 18 October 2026
01
About These Terms
White Onyx Talent Solutions is a trading name of White Onyx Recruitment Ltd, a company registered in Northern Ireland under company number NI738321, with its registered office at 106 Rose Cottages, Craigavon, BT62 1RY. In these terms, "we", "us" and "our" mean White Onyx Recruitment Ltd, and "you" means the business using our website or services.
These terms apply to your use of our website and to any services we provide. Before any work starts, we will send you a written proposal setting out the scope, fees and timings. Your proposal and these terms together form our agreement. If they conflict, your signed proposal takes priority.
02
Using Our Website
The information on our website is for general guidance and does not form an offer. Prices shown are starting prices, exclude VAT and may change. Your final fees are the ones in your proposal.
The content, design and branding on our website belong to us. You may not copy or reuse them without our written permission. We are not responsible for the content of other websites we link to.
03
Our Services
We provide talent leadership and recruitment services to startups and scale-ups, including the Hiring Diagnostic, Fractional Head of Talent, Post-Raise Hiring Sprint, International Team Build, Direct Recruitment and Embedded Recruitment. The exact scope of each engagement is set out in your proposal.
We will carry out our services with reasonable skill and care. We support your hiring, but every hiring decision is yours.
04
Fees and Payment
Retainers, including Fractional Head of Talent and the Post-Raise Hiring Sprint, are invoiced monthly in advance, plus VAT
Fixed-fee work, including the Hiring Diagnostic, is invoiced as set out in your proposal
The Hiring Diagnostic fee is credited in full against a retainer signed within 30 days of the Diagnostic being delivered
Invoices are payable within 14 days of the invoice date
Prices exclude VAT, which will be added where it applies
UK clients are billed in GBP, European clients in EUR and US clients in USD
Third-party costs, such as job boards or paid adverts, are only incurred with your written approval and are passed on at cost
If an invoice is paid late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and pause work until the account is up to date.
05
Hire Fees
On a Fractional Head of Talent retainer, and for Direct Recruitment, a fee of 10% of first-year salary + VAT is payable when you hire a candidate we introduced. First-year salary means the guaranteed annual base salary for the first 12 months of employment, or the equivalent annualised fee for a contractor.
A candidate counts as introduced by us if we gave you their name or details and you, or any company in your group, hire them within 12 months of that introduction, for any role. Candidates who applied to you directly, or who were referred by your own team, are covered by your retainer and carry no hire fee. Every hire's source is shown in your weekly report.
On a Post-Raise Hiring Sprint, up to 10 hires each quarter are included from any source. Additional hires are charged at 10% of first-year salary + VAT. Unused hires do not roll over to the next quarter.
Hire fees are invoiced on the candidate's start date.
06
Replacement Guarantee
If a candidate we introduced, and whose hire carries a 10% hire fee, leaves or is dismissed for reasons other than redundancy within 12 weeks of their start date, we will search for a replacement at no extra cost, once. This applies to hires made on a Fractional Head of Talent retainer, additional hires on a Post-Raise Hiring Sprint and hires made through Direct Recruitment.
To qualify, the hire fee must have been paid on time and you must tell us within 7 days of the employment ending. The guarantee is a free replacement search and is not a refund.
07
Commitment and Ending an Engagement
Fractional Head of Talent and Post-Raise Hiring Sprint engagements have a three-month minimum term. After that, they continue month to month until either of us gives 30 days' written notice. Six-month Sprint pricing requires a six-month commitment.
Either of us may end the agreement immediately if the other seriously breaches it and does not fix the breach within 14 days of being asked to, or becomes insolvent.
When an engagement ends, fees for work already done remain payable, and hire fees still apply to candidates we introduced who are hired within 12 months of their introduction.
08
Your Responsibilities
To get the best results, you agree to give us timely information, access to the people and systems we need, and prompt feedback on candidates.
You are responsible for your hiring decisions, employment contracts, right-to-work checks, references, security vetting and compliance with employment law in the countries where you hire.
09
Confidentiality
We will keep your confidential information private and only use it to deliver our services. We ask you to do the same with candidate information and anything we share about our methods and pricing.
10
Ownership of Work
Once our fees are paid, you own the materials we create specifically for you, such as your hiring plan, scorecards, job adverts and process documents. We keep ownership of our general know-how, methods and templates, and may continue to use them.
11
Data Protection
Both of us will comply with UK data protection law. Where we process personal data on your behalf, for example inside your applicant tracking system, we will act only on your instructions and keep that data secure. Our Privacy Policy explains how we handle personal data.
12
Non-Solicitation
While we work with you and for 12 months afterwards, we will not approach your employees about roles elsewhere.
13
Liability
We do not guarantee that any candidate will perform as expected or stay with you, and we are not liable for a candidate's conduct.
Our total liability to you under or in connection with our agreement is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect losses or loss of profit. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
14
General
Neither of us may transfer our agreement to anyone else without the other's written consent. Notices may be sent by email, to fahad@whiteonyx.io for us and to the contact named in your proposal for you.
These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have exclusive jurisdiction.
At a Glance
Company
White Onyx Recruitment Ltd, trading as White Onyx Talent Solutions
Company Number
NI738321, registered in Northern Ireland
Contact
fahad@whiteonyx.io